Contents:
100% Money Back Guarantee
Loss or Theft
Damage
Payments
Canceling Credit Card Orders
Check Order Status

Need help?  Check out our How to Order Cigarettes page

Important: The cigarettes sold through Discount Online Cigarettes are for personal use only. Reselling the products may be a criminal offense.

Note: Our previous vendor shipped cigarettes at zero-cost shipping, however, due to customer dissatisfaction and unreliable service we have switched to the most dependable and trusted cigarette distributor on the internet.  As a consequence, we now offer Priority Air Mail Shipping and of course our 100% Satisfaction Guarantee.  Our customers are our number one priority!

Due to a recent price increase, we have changed suppliers to keep prices cheap and to offer the most reliable, on-time shipping of any online cigarette vendor.  We are backed by our 100% Guarantee.  Priority Air Mail Shipping & Handling is only $2.00 per carton

100% Money Back Guarantee                                                               back to top
that your cigarettes are delivered fresh and undamaged. If for any reason you wish to return your order, we will refund the cost of the cigarettes with shipping. Why not give us a try - you have nothing to lose!

Money will be returned by being credited to your credit card.

Reimbursement Procedure:
If the buyer refuses the package, unopened, the package will automatically be returned to sender and the shipping costs will be charged to Discount Online Cigarettes.

The buyer must inform us that the package was returned in writing to the following e-mail address: Cigshelp@yahoo.com

The buyer must provide the order number. The buyer can also indicate the reason for rejecting the package. Any other information, complaints and remarks are welcome.

The money will be reimbursed when the package is returned and received by our warehouse.

Very important: mail cannot be returned to sender by AIR-MAIL or "Priority" mail. Consequently, return time may be longer than the time required for the same parcel to reach you.

Loss or Theft                                                                                             back to top
In the event of loss or theft related to shortcomings or inefficiencies attributed to the postal service in the country of destination, reimbursement or replacement will only be started following your request by e-mail to Cigshelp@yahoo.com. The request can be made at any time but will be taken into account only from the 30th day following the date of order.

In your e-mail, please specify which option you prefer:
Replacement of the same product or similar product;
Reimbursement to credit card.

Canceling Credit Card Orders                                                              back to top
Please advise us immediately at Cigshelp@yahoo.com. You must include the respective order number when requesting a refund or cancellation. If the purchase has not already been mailed you can choose one of the following options:

1) Replacement of the product with a product of equal value.
or
2) Return of paid sum by crediting your credit card.

If the order has already been mailed (we will notify you by e-mail when you request cancellation), you must decline the order when it arrives. Once we have received the returned parcel, we will credit your credit card.

Thank you for shopping.  Please note, there is a two carton minimum per order.